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Management of customer Open Text and xFlow systems (MS)

Users of Open Text and xFLow customer systems confirm that these applications have crucial importance for their companies’ operation.

Considering the expected availability of the applications, it is necessary to ensure effective problem solving, upgrading and migration plans, as well as guarantee very good knowledge of product functionality, instant repairs and reliable product plans.

Our technical support center located in Prague offers customized SLA solutions in order to match all our customers’ needs.

Support and management of the Open Text system

Customers who require continuous monitoring and management of their Open Text systems can use our managed support services, which include:

  • Service Desk using the XCTS ticketing system
  • Monitoring system based on the xMon tool
  • Incident management
  • Modification management
  • Management of patching and upgrading
  • Annual comprehensive checks of the IT environment
  • Reporting on system status, KPI and services
  • Technical and operational consultation and revision of the solutions

The customer system management services are delivered on weekdays during working hours, but we can also provide 24/7 support.

Support and management of the xFlow system

Unavailability or reduced functionality of xFlow applications can have a negative impact on corporate accounting activities and effectiveness of their performance, as well as compromise the accuracy of calculations.

We know the xFlow components in depth and can gather all the necessary information about its functioning and the environment in which it runs right away, on the spot.

Customers who require more extensive xFlow support can use our customer xFlow system management services, which include:

  • Service desk
  • Monitoring system
  • Result reporting
  • Incident management
  • Annual comprehensive checks of the xFlow systems, including data cleaning
  • Technical and operational consultation and revision of the solutions

The customer system management services are delivered on weekdays during working hours, but we can also provide 24/7 support.

Note: Customer system management does not replace the basic agreement on xFlow maintenance but is a complementary service.

 

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